FAQ's | O KOO RAN | Women's Clothing Store

I saw something on Instagram/Facebook that I love! How do I purchase it if it's not listed on your website?

We can ship anywhere in the United States (excluding Alaska & Puerto Rico). Give us a call at 909-866-6652 or email us at okooran88@gmail.com and we can get the item(s) shipped out to you! We offer in-store pickup if you're in town!

I saw something in your store but I don't see it listed on your website. Can I still purchase the item?

Absolutely! Give us a call at 909-866-6652 or email us at okooran88@gmail.com and we can get the item(s) shipped out to you! We can also send you photos to make sure it's the correct item. We offer in-store pickup if you're in town!

Where is your store located?

We are located in Big Bear Lake, CA. Our physical store address is 40780 Village Drive, Big Bear Lake, CA 92315

I want to purchase a gift card to your store, how can I do this?

Give us a call at 909-866-6652 or email us at okooran88@gmail.com and we can set up a gift card over the phone! We can keep the gift card for an in store pick up or we can ship it out to you or to the recipient. At this time, gift cards are not available to purchase online.

What are your store hours?

What is your return policy?

We want you to be happy with your purchase. Full price items are eligible for a refund within 15 days of purchase. Exchange or store credit can be given within 30 days of original purchase. Items must be unworn, unwashed, unused and have all original packaging and tags. Returns can be processed in store or via mail. If you are mailing in your return, you must call us first at (909) 866-6652 or email us at okooran88@gmail.com and obtain authorization. Returns must be properly packaged and sent at the customers expense to the address we provide you during authorization. Sale items, custom items and furniture items are not eligible for returns or exchanges.